Put smiles on your patients' faces at every touch point.

Clearly define how you do things to create a unique customer experience that your staff understand and faultlessly deliver.

Find out more about Customer Experience in the PB CLUB!

Implement a customer journey that puts smiles on your patients' faces at every touch point.

Case Study: Stacey's Practice

"No one used to come, and tbh I couldn't blame them - our practice was a tip and my staff were gargoyles. Now everything's changed, people are delighted with everything we do and keep coming back for more!"

This customer feedback system raises customer service by getting you the answers that you really need to see.

Case Study: Stacey's Practice

"I had no idea customers felt this way! Or at least, that's how it used to feel when we started implementing Customer Feedback. Now our customers are a valuable part of our growth and practice, they've never been happier, and neither have we!"

Create and consistently deliver the best retail standards

We'll visit you, take a closer look at your practice, and teach you how to review and develop your retail standard every day.

Take a closer look at Retail Reviews in the PB CLUB!

Create a masterplan for your website

Design a digital shop window for your practice that inspires people to pay you a visit in the real world. If you like, we can even build the site for you too!

Click into place with Website Planning in the PB CLUB!

Put the right people in the right jobs

People perform best when the are doing the things that they are naturally good at. We will show you how to build a balanced team and make sure you never promote someone into the wrong job.

Get to know Team Profiling in the PB CLUB!

Get your business ready to sell for the best price

Decide upon when and why you might choose to sell your business. Focus on profits and maximising the multiplier, and when it's done wonder why you would want to sell a practice that's that good!

Line up on Exit Planning in the PB CLUB!

Needs Content.

Case Study: Stacey's Practice

"I learned practice management from the Marley brothers. When I came to owning my own practice, my staff hated me, but I thought that was fine because we were keeping the bills payed.
Turns out things can go even better if your staff like you and are happy to be working."

It's all about balance!

Take time out every year to reflect and create your masterplan for all the important areas of a happy, fulfilling life.

Look at some Life Planning in the PB CLUB!

Engage your browsers with video

Professionally planned, written, shot and edited videos make compelling viewing and set you apart from the rest.

Take a look at Promo Videos in the PB CLUB!

Manage the vital signs of your business

Waiting for your annual accounts to tell you how profitable you are makes as much sense as managing glaucoma with last year's pressures.

Start properly Profit Planning in the PB CLUB!

It’s the profit engine for your practice!

The 7 essential systems that build your bottom line, your bank balance and your peace of mind; and form the syllabus for our group coaching programme.

Look out for more on 7 Systems in the Practice Building Blog!

It’s the profit engine for your practice!

The 7 essential systems that build your bottom line, your bank balance and your peace of mind; and form the syllabus for our group coaching programme.

Look out for more on 7 Systems in the Practice Building Blog!

Make time for what matters most.

We all have the same number of hours in the week; it's what we choose to do with them that counts.

Look out for more on Time Planning in the Practice Building Blog!