There are Managers
with a Big M - who know how to make their practices run like clockwork.
and there are managers
with a small m - People who cope, survive or get by through adversity, mostly because nobody has taught them how to do things differently.
A Big M Manager will -
make a struggling practice perform, make a demotivated team raise their game, and take the pressure off a tired, overloaded boss.
Every Practice Should Have One!
And yet most of the people who are expected to manage an Independent Practice have received next to no training, guidance or support!
Growing Managers
Who Grow Practices.
"My Managers and I have completely changed the way the practices work.
Joining Big M is one of the best business decisions that I've ever made."
Elliot Bateman
Bateman's Opticians
12 Months of Project-Based Learning for Practice Owners and Their Managers.
This is learning made enjoyable and practical.
There will be -
A learning centre crammed with tried and tested systems and tools, with detailed guides on how to roll them out.
Coaches - who will be with you every step of the way to plan your progress, answer your questions, help you get over the speed bumps and hold you accountable for being the very best that you can be.
Fortnightly tutor groups to share ideas, learning and experiences with your fellow Big M students.
There won't be -
There won't be lecturers, there won't be text books, there won't be classrooms and there won't be exams!
It's a Programme Where Practice Owners and Managers Work Together and Become a Team.
For any business to be successful it must have the right balance of Leadership and Management and while the roles are different, the Leaders (practice owners) must know what their Managers are doing and how they are doing it.
Consequently this is a programme for two people who will work on the projects together as they grow into and develop their different roles.
At the end of the programme they will have developed a new level of respect, understanding and teamwork that will enable them to continue to grow a secure, profitable business.
The Projects
Every Big M Project will have
1 - A clear objective that defines what success looks like
2 - A benchmark system for creating that objective
3 - Tried and tested tools and resources
4 - Support while you fine-tune the system for your practice
Pick Your Projects
We have selected the projects that experience tells us make biggest differences to growing independent practices and will encourage you to implement all of them during the programme.
We also understand that every practice is different and there is "no one size fits all" solution for an independent practice so we will work with you to prioritise the projects and set a timetable for their implementation.
Management Skills Projects
Objective - Systematise excellence and ensure that your whole team knows what to do and how to do it any situation.
Objective - Set Goals, review your business, work out what needs to change, how you will achieve the change and create a timetable to make it happen.
Objective - Prioritise your timetable and activities so that you have time to deliver your Managerial responsibilities.
Objective - Plan and implement individual and team projects on time and review the results.
Team Projects
Objective - Create a training and development plan, for every team member, that will ensure that they become masters of the tasks that you need to them to do.
Objective - Know when and how to give team members tasks and be confident that they will consistently deliver the expected results.
Objective - Create a process for regular one to one reviews, with a system that is highly effective and easy to fit into your busy week.
Objective - Create and implement a bonus system that inspires people to work as a team to grow the business and share in the success.
Objective - Get the right person in the right job.
Practice Performance Projects
Objective - Implement a system for recording and reviewing the numbers that define the business.
Objective - Plan a profit and loss account that will produce the desired bottom line and compare it to your actual performance.
Objective - Know why new patients choose your practice and create a marketing calendar to attract them .
Objective - Use cost-effective recall to keep your appointment book full.
Objective - Build and strengthen the relationship that you have with your database to ensure that they return more frequently .
Objective - Define your ideal customer experience and ensure that it is delivered at every step of the customer journey.
Objective - Roll out a customer feedback system that allows you to properly monitor how your customers feel about what you are doing and continually review and improve the results.
Objective - Ensure that all of your team are playing their part in the process that results in a visitor becoming a customer and making the most of their commercial opportunities.
Objective - Make sure that all of your products are priced to deliver the optimum gross profit.
Objective - Define and update the frame stock profile that ensures that you have the frames that people want to buy without wasting funds on dead stock.
Make Your Practice a Big M Practice
Individual Login to the Big M Hub.
This is a growing collection best practice tools and training on how to make them work in your practice.
Quarterly review and planning sessions.
Your Practice Building Coach will help you asses your business, make plans and review your performance.
Fortnightly Tutor Groups.
Where you will share learning, questions and experiences, make your plans and be held accountable for making them happen.
The Investment
The Big M Programme is available as an upgrade for anyone with a Practice Building (or NEG Business Club) membership for an additional monthly fee of £197 plus vat.
This includes full access for the practice Owner and one Manager, additional Managers can be added for an extra £97 plus vat per month.
Current PB members can jump right in by adding Big M to your membership - let's start Big M!
Not currently a PB member? Start both today!
About Us
Practice Building is dedicated to helping Independent Opticians create businesses that are secure, profitable and completely aligned with the life goals of their owners.
Contact
Phone:. +44 800 840 3988
Email Our Coaches
andy@practicebuilding.co.uk
matt@practicebuilding.co.uk
lucy@practicebuilding.co.uk
Email The Studio
lucy@practicebuilding.co.uk
Practice Building
Practice Building Limited
The Capital Building, 12/13 St Andrew Square, Edinburgh, EH2 2AF
Registered in Scotland United Kingdom
Company No. SC212182 VAT No 789 1495 67
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